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About Us This web site is owned and operated by Airtec Filtration Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Airtec Filtration Limited
Manor Street St Helens WA93AX United Kingdom
Phone: 00 44 1744 733211
Fax: 00 44 1744 733211
Email: sales [at] zdoctor [dot] co [dot] uk

Our full Terms and conditions of sale :
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Pay Pal for Pay Pal users and the option to complete a Credit card transaction exists

We accept card payments. These are only processed after your order has been taken and shipping is calculated and advised

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Our full Terms and conditions of sale :
Shipping And Handling Shipping is normally quoted Ex Works
Delivery is quoted later by email to your office

Our full Terms and conditions of sale :
Delivery Schedule Delivery is quoted later by email to your office after recipt of your order

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Our full Terms and conditions of sale :
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Our full Terms and conditions of sale :
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Our full Terms and conditions of sale :
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Our full Terms and conditions of sale :
Guarantee Our exact warranty varies from product to product. please contact us and we can explain our warranty program for consumable parts and metal parts

Our full Terms and conditions of sale :
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 00 44 1744 733211 (International +44 00 44 1744 733211) or fax us on 00 44 1744 733211 or write to us at Manor Street St Helens WA93AX United Kingdom

Our full Terms and conditions of sale :
Privacy Policy Airtec Filtration Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Privacy Policy
Privacy/Data Protection Policy
Data plays an important role in the work we do. We use data to ensure the people we engage with on a day-to-day basis are relevant and want to hear from us.
For that reason we store contact information on the journalists, influencers and suppliers we work with, the clients who employ us, our team members, and the members of the public who actively take part in the competitions and campaigns we host.
But throughout this, we're committed to making sure that all private, personal data stays secure. What's more, we will never share information with anyone outside of Airtec Filtration Ltd without that person's express permission.
The ways we might use personal data
We use it to ensure we provide the best possible service. This includes:
" Liaising with journalists and influencers to provide them with news we know is relevant and of interest
" Communicating with members of the public participating in the campaigns we run (including social media competitions)
" Using social media to target customers - who have given us express permission to do so
" Holding onto consent forms for people involved in specific projects, or photographed and/or filmed as part of the work we do for our clients
We also use it for business, regulatory and legal purposes, like:
" Dealing with any requests you make
" Paying suppliers
" Caring for our employees - from supporting their development to duty of care to paying them
How long we keep the data
Journalists and influencers: We will securely hold onto your information indefinitely, or until you ask us to remove, to ensure we continue to provide you with relevant news.
Competition entrants and campaign participants: We will hold your details on file while the campaign/competition is live but will remove as soon as it ends - unless we have your express permission to keep it.
Competition winners: We will hold your details on file for a year after the competition closes in case of any query over your prize.
Client newsletters: We will keep your details on file and keep sending you news we think is relevant until you ask us to stop (by pressing unsubscribe).
Consent forms e.g. for photography and filming: As above, we will hold onto these indefinitely. But will be happy to remove on request.
Clients, suppliers and employees: The same applies as to the point above.
Can I delete my data?
Yes, anytime you want. Just email
You can also request to view any personal details we may have stored. We'll get this to you within a month of you getting in touch via the email above.
Keeping your data safe
Our privacy promise is based around three main principles, and the understanding that everything we do is in keeping with the General Data Protection Regulation (GDPR).
We pride ourselves on our transparency. We are always happy to explain what data we're collecting and why. We will only collect data if we need to for the real and present legitimate interests of our business.
Your trust is important to us. We will never sell your personal details to anyone and only share with clients if you've given us express permission.
We are committed to keeping your data safe and secure.
Click NETQUOTEVAR:LINK for our full Data Protection Policy

Our contact form states the message below

* denotes required fields. By completing this form you agree to our Privacy Policy ( See Terms and Conditions)
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Our full Terms and conditions of sale :
Remittance Terms The following applys
Pro Forma payments are required from new customers and goods will only be shipped after the payment has been paid

Payment on account is only accepted from customers that have traded with us before and have a credit account

You can apply for a credit account here Joan Cross

Our full Terms and conditions of sale :